Careers at PSFT

Job: Front of House Agent

The Front of House staff plays a key role in providing the optimal customer service experience at the Port Stanley Festival Theatre. With complimentary responsibilities as bar staff and volunteer coordinator this role is vital in managing our patrons’ experiences, from being a welcoming first-point of contact, delivering exceptional service and hospitality in our bar and theatres, and at our events.

Front of House forms an integral part of the Port Stanley Festival Theatres business and culture, aiding in the delivery of exciting, diverse productions to audiences each week.


· Be the welcoming and courteous face of Port Stanley Festival Theatre at our venues and events.

· Serve customers, taking and delivering food and beverage orders, pouring, and serving drinks, operating cash register.

· Maintain the cleanliness of the bar, foyer, theatre, public spaces, and kitchen.

· Assisting with monitoring of stock levels and stock rotation, and with deliveries as required.

· Assist in the set up and break down of event spaces, as required.

· Assist patrons with finding the precise location of their seats according to their ticket information within Covid Safety protocols.

· Aid patrons who have disabilities or other special needs in finding an appropriate seat or section for them to enjoy the show comfortably within Covid Safety protocols.

· Ensure the creative demands of each production are considered when managing audience members in our theatres, including managing guest behaviour during performances.

· Assist in ensuring the security and welfare of the building and Port Stanley Festival Theatres customers and staff during performances and events.

· Follow all incidents and emergency procedures regarding venue evacuation and know the location of all exits throughout the building

· Other duties to include the selling of tickets via telephone and in person.

· Reporting of show statistics daily.


· Experience in hospitality or customer service related an asset.

· Intermediate computer skills.

· Strong interpersonal skills and friendly demeanour.

· Excellent customer service skills.

· Be physically fit with unrestricted ability to lift, bend, stretch and twist and be able to

stand for long periods of time.

· Ability to work Tuesday through Saturday evenings and some days shifts is essential. Working 20-26+ hours weekly.

Interested applicants are to send a resume to Theatre Manager, Natasha Newby at Please no phone calls. Posted until position is filled.


Job: Custodian

Reporting to the Production Manager, the Cleaner will be responsible for keeping the building in clean and orderly condition, and will perform heavy cleaning duties, such as cleaning floors, vacuuming, cleaning and stocking restrooms, washing walls, glass and furniture, and removing rubbish. Duties may include notifying management of the need for repairs.


· Performs general cleanup of all office facilities including the Public Library

· Sweeps, mops, vacuums carpeted areas, dumps garbage and recycle bins, performs all cleaning aspects of halls, offices, rehearsal and dressing rooms, as well as washes walls, windows, and furniture

· Cleans and stocks restroom facilities

· Cleaning of the Grace Auditorium

· Cleans exterior of building including weed, snow and garbage removal

· Other duties as assigned.


· Highly motivated and able to work independently.

· Must be able to schedule and prioritize work for self.

· Ability to multi-task and establish priorities. · Exhibit initiative, responsibility, and flexibility.

· Strong communication and problem-solving skills.

· Able to work well under pressure.

· Strong attention to detail.

Work Conditions:

· Physical ability to lift up to 30lb.

· Overtime as required.

· Hazards associated with the trade.

· Work both indoors and outdoors.

· Working Part-time Hours vary seasonally and can range from 12-20 hours per week. More details to follow during interview process.

Interested applicants are to send a resume to Theatre Manager, Natasha Newby at Please no phone calls. Posted until position is filled.