Careers at PSFT

Job: Box Office Agent

The Box Office Agent is a key member of the Port Stanley Festival Theatre Box Office Team. This role requires excellent communication skills, strong attention to detail, a professional image, and the ability to provide exceptional guest experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the direction of the Box Office Manager, the Box Office Agent is responsible for:

· Greeting and assisting guests

· Describing venue layouts and seating locations in a clear and concise manner

· Maintaining a positive and proactive approach to ticketing activities with a strong commitment to providing superior guest experiences

· Resolving guest experience complaints relating to Box Office operations

· Ticket processing and in-person ticket sales

· Managing cash and payment processing procedures

· Organizing and distributing will call pick ups

· Reporting show details such as number of guests in attendance, show start times, delays, complaints, compliments

· Ensuring the Box Office is kept tidy and clean, ensuring that promotional materials and information is available to customers

· Working with volunteers to ensure they are prepared for each shift.

· Other duties as assigned

· Practice and understand Covid Safety protocols.

EXPERIENCE & QUALIFICATIONS

· Intermediate Computer Skills

· Cash handling

· Self-motivated, capable of independent reasoning and troubleshooting

· Possess the ability to work reliably and responsibly, both independently and in a team environment

· Excellent verbal and written communication skills are necessary

· Possess the ability to effectively work in an organized, efficient, neat manner, attention to detail is a must

· Must be able to work a varied schedule between Tuesday to Saturday for box office open hours coverage × Shifts revolve around events and occur mainly on evenings and weekends, with occasional day time shifts. Working 20-26+hours a week.

Interested applicants are to send a resume to Theatre Manager, Natasha Newby at natasha@psft.ca. Please no phone calls. Posted until position is filled.

 

Job: Front of House Agent

The Front of House staff plays a key role in providing the optimal customer service experience at the Port Stanley Festival Theatre. With complimentary responsibilities as bar staff and volunteer coordinator this role is vital in managing our patrons’ experiences, from being a welcoming first-point of contact, delivering exceptional service and hospitality in our bar and theatres, and at our events.

Front of House forms an integral part of the Port Stanley Festival Theatres business and culture, aiding in the delivery of exciting, diverse productions to audiences each week.

MAIN DUTIES & RESPONSIBILITIES:

· Be the welcoming and courteous face of Belvoir at our venues and events.

· Serve customers, taking and delivering food and beverage orders, pouring, and serving drinks, operating cash register.

· Maintain the cleanliness of the bar, foyer, theatre, public spaces, and kitchen.

· Assisting with monitoring of stock levels and stock rotation, and with deliveries as required.

· Assist in the set up and break down of event spaces, as required.

· Assist patrons with finding the precise location of their seats according to their ticket information within Covid Safety protocols.

· Aid patrons who have disabilities or other special needs in finding an appropriate seat or section for them to enjoy the show comfortably within Covid Safety protocols.

· Ensure the creative demands of each production are considered when managing audience members in our theatres, including managing guest behaviour during performances.

· Assist in ensuring the security and welfare of the building and Port Stanley Festival Theatres customers and staff during performances and events.

· Follow all incidents and emergency procedures regarding venue evacuation and know the location of all exits throughout the building

· Other duties to include the selling of tickets via telephone and in person.

· Reporting of show statistics daily.

JOB SKILLS & QUALIFICATIONS:

· Experience in hospitality or customer service related an asset.

· Intermediate computer skills.

· Strong interpersonal skills and friendly demeanour.

· Excellent customer service skills.

· Be physically fit with unrestricted ability to lift, bend, stretch and twist and be able to

stand for long periods of time.

· Ability to work Tuesday through Saturday evenings and some days shifts is essential. Working 20-26+ hours weekly.

Interested applicants are to send a resume to Theatre Manager, Natasha Newby at natasha@psft.ca. Please no phone calls. Posted until position is filled.

 

Job: Custodian

Reporting to the Production Manager, the Cleaner will be responsible for keeping the building in clean and orderly condition, and will perform heavy cleaning duties, such as cleaning floors, vacuuming, cleaning and stocking restrooms, washing walls, glass and furniture, and removing rubbish. Duties may include notifying management of the need for repairs.

JOB DUTIES:

· Performs general cleanup of all office facilities including the Public Library

· Sweeps, mops, vacuums carpeted areas, dumps garbage and recycle bins, performs all cleaning aspects of halls, offices, rehearsal and dressing rooms, as well as washes walls, windows, and furniture

· Cleans and stocks restroom facilities

· Cleaning of the Grace Auditorium

· Cleans exterior of building including weed, snow and garbage removal

· Other duties as assigned.

JOB REQUIREMENTS:

· Highly motivated and able to work independently.

· Must be able to schedule and prioritize work for self.

· Ability to multi-task and establish priorities. · Exhibit initiative, responsibility, and flexibility.

· Strong communication and problem-solving skills.

· Able to work well under pressure.

· Strong attention to detail.

Work Conditions:

· Physical ability to lift up to 30lb.

· Overtime as required.

· Hazards associated with the trade.

· Work both indoors and outdoors.

· Working Part-time Hours vary seasonally and can range from 12-20 hours per week. More details to follow during interview process.

Interested applicants are to send a resume to Theatre Manager, Natasha Newby at natasha@psft.ca. Please no phone calls. Posted until position is filled.