Currently PSFT is following the COVID Safety Protocols – please see these policies listed at www.psft.ca/
The following information is designed to enhance the experience of all theatre patrons. If you have any questions or concerns about your visit with regard to these guidelines please contact the box office at 1-519-782-4353.
BOX OFFICE POLICIES:
In the event a performance is cancelled, a credit for the price of the ticket(s) booked for that date will be issued to your account. You will have the option of: a refund (minus the $6.50 non-refundable facility and admin fee), turning the ticket purchase into a tax-receiptable donation to the Port Stanley Festival Theatre or, if seating is available, an exchange for another performance, by contacting the box office the next business day. Please note: all refunds must be processed onto the method of payment associated with the original order.
Refunds are only given in the event you must cancel your ticket(s) for COVID reasons. You must contact the Box Office by phone within at least three (3) hours of the original scheduled performance time to exchange your ticket for another performance time or receive a credit for the price of the ticket(s).
In the event you must cancel your ticket(s) for COVID reasons only, a refund can be processed for the price of the ticket(s) booked for that date (minus the $6.50 non-refundable facility and admin fee). To arrange a refund, you must contact the Box Office by email or phone within one week of the performance date. After that point, you may exchange your ticket(s) for another performance date/time or receive a credit. If shows are sold out and interested in that specific date we will take your contact information and put your name on a waiting list. If seat cancellation occurs for a show, we will call the first on the list.
The Port Stanley Festival Theatre is pleased to offer exchange of tickets with 24 hours notice to the Box Office. Tickets may be exchanged for any performance during the 2023 summer season.
Group ticket deposits are non-refundable at any time.
PSFT is unable to give refunds for any tickets purchased unless it is COVID related.
NO FOOD or DRINK
No food or drink will be permitted in the theatre auditorium. Bottled water is accepted.
As a courtesy to the performers and other audience members, patrons who are not seated when the performance begins will be asked to wait with a House Manager until an appropriate break in the performance. For your convenience, the lights will flash as a reminder at ten minutes and five minutes before the auditorium doors are closed.
No BABES in ARMS
Port Stanley Festival Theatre enforces A No Babes In Arms Policy.
GOOD SCENTS POLICY
As a courtesy to fellow patrons please refrain from wearing strong perfumes, colognes and/or aftershaves. We ask that you be sensitive to others around you that may have an allergy to scents.
LOST AND FOUND
The House Manager will hold lost and found articles until the end of the performance. After that time please contact the PSFT Theatre administration office at 519-782-3914.
As a courtesy to all patrons, we ask that you please turn these units to non-audible or off position before the performance begins. In case of an emergency you are welcome to leave your cell phone with a member of the Front of House Staff who will be happy to notify you in your seat.
PHOTOGRAPHY & VIDEO RECORDING
Because of copyright infringement, no cameras, tape recorders or any other recording devices are permitted in the theatre auditorium.
Patrons of any age whose behavior is not appropriate will be asked to leave the theatre. No refunds will be given once the show has begun.
Smoking is not permitted at any time. Smoking is permitted in designated areas only, 30 feet from the building entrance.
SPECIAL ACCESS & SEATING
Wheelchair and handicapped seating locations are available in the first row of the theatre. Patrons wishing to take advantage of this special seating are asked to please telephone the box office at 519-782-4353 prior to the performance.